Terms and conditions

Welcome to Panzer Delicacies Ltd. (hereinafter: the "Site"). H.P. - 515136901

The site is used as an e-commerce site that offers (among other things) various products for sale (hereinafter: "the products").

1. General

1. The provisions of these articles of association apply equally to both genders, and the use of masculine pronouns is for convenience only.
2. The provisions of these terms and conditions and the terms of use appearing on the Website define the legal relationship between the customer and the Website, the terms of use of the Website and/or the ordering of products on the Website and indicate the customer's consent to all the conditions set forth in these terms.
3. By actually using and viewing the Website and/or transferring details within its framework to the user who has read
   These terms and agrees to be bound by them.
4. The Company may at any time, in its sole discretion, update these Terms and Conditions.
5. The company may at any time update the prices of products on the Website without updating any other factors.
6. These conditions apply to the use of the site and the services contained therein via any computer or
   Another communication device.
7. The company does its best to present the most accurate description of the product, such as photos.
   It is specified that it may appear on the site in good faith and without malicious intent and/or with intent to mislead, no
   Clarifications and/or errors and/or omissions and the company will not assume any responsibility arising from inaccuracies and/or errors.
8. An error in the description of the product(s) will not bind the company.
9. The images of the products on the Website are displayed for illustration purposes only. There may be differences in appearance, color,
   In size, etc. between the product, as it is displayed on the site, and the product in reality.
10. Do not copy or use, or allow anyone to use, in any other way the content of the site.
11. The date recorded on the company's computers is the determining date for everything.

2. Register on the site

1. In order to place an order for products, the customer must register on the site using an online registration form.
2. Any person/company can use the site, including making purchases through the site, among other things, subject to being eligible for binding legal action, with a valid credit card, but the company does not undertake to allow debit from all credit companies.
3. Registration is unique, after which the customer will not be required to register again each time they make a purchase.
4. When registering on the site, the customer must enter a username and password as well as their email address.
5. In the future, if and when the customer requests to purchase additional products, the customer will be identified by the customer name and password they have chosen.
6. The customer's contact details will be updated according to the data that will be filled in by the customer in the online registration form available on the site.
7. The Company may from time to time require additional identification information.
8. Notwithstanding the foregoing, the Company shall be entitled to prevent any person from using the Site, in a
   Temporary or permanent at its sole discretion and without prior notice, for any reason it deems appropriate for the Company.

3. Buy products on the site

1. The purchase of products will be made by adding products to the shopping cart, after adding products to the shopping cart, the customer will enter the online form for this purpose in the order process the following customer details: first name, last name, phone number, email address, in addition the recipient's details, Private name, last name, phone number, locality, street number, house, floor, apartment, postal code, entrance and any other identification elements that can help the delivery person easily locate the address where the delivery is made, including comments if the recipient of the order is not at home. Fields marked with an asterisk must be filled in and without them the order cannot be completed.
2. In order to avoid any possibility of malfunction during delivery, the customer must provide only accurate and correct information.
3. When finalizing the order, the customer will confirm the order details and the accuracy of the details they have provided.
4. Filling in all details is a prerequisite for placing the order in order to place the order efficiently and without any problems and therefore care must be taken to provide all details accurately.
5. The customer's contact details will be updated according to what is indicated in the online order form on the site.
6. The completion of all required details for the purchase of the product by the customer will be taken into account when placing the order. Upon receipt of the order, the site will check the credit card details and only after approval by the credit card company and / or the electronic wallet as explained below, the operation will be confirmed and the final approval of the order, the customer billing of the product will be done via credit card and / or other account as explained below. And all subject to the presence of the products in the inventory of the company and the website.
7. The data as entered in the order form by the customer will constitute conclusive proof of the accuracy of the actions.
8. Product prices on the website may differ from store sales.

4. How to pay for the order

1. Payment for products will be made by credit card or via an account with other services. Or by arriving at the store and paying in cash. And any similar service that will be available for use on the Site, from time to time at the Company's discretion.
2. If the customer chooses to use a credit card to make payment, they will be asked to provide credit card details, ID card, card type and validity. If the customer decides to pay via another such as the PayPal site, the company can only charge for the products after receiving approval from PayPal.
3. The company reserves the right to cease using any payment method on the site, to authorize the use of additional payment methods and to apply different payment terms to different types of credit cards or payment methods that the company will respect.
4. Once payment details have been entered in the online order form, a confirmation of receipt of order details will be sent to the customer by email. It will be specified that this confirmation does not oblige the company to provide the ordered products and it only indicates that the order details have been entered on the company's website. Furthermore, the company does not guarantee that such confirmation will be sent to the customer.
5. Immediately after placing the order, the company will verify the payment methods used by the customer.
6. In the event that the transaction is not approved by the credit company or any other payment method, the customer will receive an appropriate notice and the company will contact the customer to finalize or cancel the transaction.
7. Approval of the purchase operation is conditional on the purchase of the product in stock on the requested delivery date and/or order date. If it is not indicated that the product is out of stock and the product has not been downloaded from the site at the time the order is placed, the company will not be held responsible for reimbursement by the company to the customer of any amount paid if it was paid to the company and/or cancellation of the charges if made for the purchase.
8. It will be specified that there may be situations in which although the item is displayed on the site as existing in stock, in practice it is missing and cannot be delivered, in these cases the transaction will be canceled and the customer will have no claim in this regard subject to reimbursement of the amount paid by the customer.
9. The delivery date will be determined from the date of approval of the transaction by the credit card company or by any other approved electronic wallet service.
10. If the customer is incorrectly charged by the credit company, the customer must inform the company in order to make a credit accordingly.

5. Delivery and transport of products

1. Product delivery by the site will only be made after receipt of payment confirmation from the credit company.
2. The site undertakes to deliver the goods within the delivery time to the requested destination and will do its best to ensure that the product arrives quickly.
3. The company will operate to the best of its ability to deliver products quickly within 3 working days from the date of receipt of the order and its confirmation. Product delivery times only include the calculation of working days (Sunday to Thursday, excluding holidays and public holidays).
4. Shipments that will be delivered by the shipping company on behalf of the company comply with the conditions of the shipping company, the distribution areas of the shipping company and by prior arrangement with the recipient of the order.
5. If the transport company is unable to make the shipment to the delivery address for any reason. The company will inform the customer and will endeavor to find an alternative solution that meets the wishes of both parties.
6. Delivery dates indicated on the Website and above do not apply to products that are out of stock from the Website's inventory and/or the relevant supplier's inventory.
7. Deliveries are made by a courier company, through which the products will be transported. The terms of the courier company bind the customer.
8. Shipping costs - In addition to the price of the ordered products, shipping costs will be charged to the customer, the amount of shipping costs will appear at the end of the ordering process depending on the shipping method chosen by the customer, unless otherwise stated.
9. Shipping costs will be paid upon payment for the product. In installment sales, the site may charge delivery costs when billing for the first payment.
10. The site will not be responsible for any delay and/or delay in delivery and/or non-delivery of products resulting from any of the following reasons:
    1. Force majeure
    2. Any reason beyond the control of the site and/or the company.
    3. A party associated with the mission operation.
11. The customer must immediately notify the Website if the product is not delivered during the delivery time specified on the Website, in which case the new delivery time will be considered from the date of coordination of a new date.
12. Make sure to fill in accurate and up-to-date details, in the event that the products are returned to the company due to incorrect details, the customer will be charged for shipping and handling fees.

6. Cancellation of a purchase by the customer

1. The customer can cancel the transaction in accordance with the provisions of the Consumer Protection Act and regulations enacted thereunder. Without derogating from:

1. Cancellation will only be made by written notification to the email address - [email protected] and during business hours.
2. Cancellation of a transaction by the customer will not be possible when purchasing certain items as specified in paragraph 14C(d) of the Consumer Protection Act.
3. Cancellation of the transaction by the customer is conditional on returning the product as reasonably or as much as possible in its original packaging.
4. After receiving the cancellation notice, the customer receives the amount they paid for the product, minus the cancellation fees (shipping costs are not part of the product price and will therefore be deducted separately from the refund) at a rate of 5% of the transaction amount or NIS 100, whichever is lower. In the event of cancellation of a transaction due to a defect or non-conformity, the customer will not be charged cancellation fees. Additional provisions of the Consumer Protection Act regarding the cancellation of the purchase by the customer, including concerning the obligation to return the product, will also apply.

7. Cancellation of a purchase by the company

1. The Company may, in its sole discretion, for any reason and at any time, cancel or terminate a transaction and/or a sale and/or cancel an order, in whole or in part, and/or the activity of the site, in whole or in part.
2. Notice of such cancellation or termination will be given to the user or customer, and the company will refrain from charging the customer's credit card or reimbursing any amount paid for the products, to the extent that it has been paid.
3. Except with regard to reimbursement of the transaction amount as indicated above, the user or customer will have no claim, complaint and/or demand against the company and/or the supplier with regard to the cancellation of the transaction as indicated in this section.
4. If a product is found to be out of stock, the site may cancel the order or offer an equivalent replacement item. In the event of cancellation of the order, the company will not be liable and will not bear any direct, indirect, consequential or special damages caused to the customer or a third party.

8. Copyright

1. All intellectual property rights, including patents, copyrights and trade secrets, are the sole property of the company or other third parties who have allowed the company to use them.
2. These rights apply, among other things, to the data present on the site, including the list of products, the description and design of the products and any other details related to its operation.
3. These rights also apply to the name of the site and the domain (www.panzer-delicatessen.com) of the site, the trademarks (registered or not) are all the property of the company. They cannot be used without their prior written consent.
4. Do not copy, reproduce, copy, distribute, sell, market, rent and translate any information from the site, including trademarks, images and texts, product design, product images, etc. without the prior written approval of the company.
5. Do not create a link to the content of the site, which is not the home page of the site (deep link) and cannot display or publish this content in any way, unless the deep link is to the web page of the site in its entirety and as is, so that you can view and use it in exactly the same way. Obtaining the company's consent.
6. The company may order the cancellation of a deep link even after giving its consent at its sole discretion and in this case, you will have no claim and/or demand and/or complaint against it.

9. Responsibility

1. The company (and/or any person acting on its behalf) assumes no direct and/or indirect responsibility for damages resulting from and/or related in any way, as a result of the delivery of the product to the customer. The company will do everything in its power to ship its products at a temperature suitable for the products. But assumes no direct and/or indirect responsibility for damages resulting from the shipping method, including deterioration of goods due to incorrect temperature, tearing of product packaging or spillage due to agitation or anything else, whether caused by the courier, or by a third party.
2. The company (and/or any person acting on its behalf) assumes no direct or indirect responsibility for damages resulting from the use and/or reliance on information published on external sites, accessible through any of the site's services. It will be specified that the company does and will do its best to cooperate only with reliable and reputable suppliers.
3. The company (and/or any person acting on its behalf) assumes no direct and/or indirect responsibility for damages resulting from and/or related in any way to the use and/or performance of the site.
4. In no event will the company be liable for any activity of another party that is not under its full control.
5. The company will not be responsible for any change in health, including stomach aches, etc. of the customer resulting from the consumption of any of its products.

10. Confidentiality and privacy

1. All customer personal data (name, email, etc.) will be stored in the company's databases.
2. The company will only transfer customer personal data to suppliers, if necessary, solely for the purpose of completing a transaction.
3. The company will only use the customer's payment method contact details to make payment for a transaction that the customer has requested to make, and this information will not be transmitted to any other party other than for this purpose. To avoid any ambiguity, payment method details are not stored in the company's databases.
4. Notwithstanding the foregoing, the company may use the customer's personal data to a third party in cases where the customer has committed an act or omission that harms and/or may harm the company and/or third parties, the customer has used the company's services to perform an illegal act, if it is received by the company a court order instructing it to provide the customer's contact details to a third party as well as in any dispute or legal proceedings.
5. The company may use the customer's personal data, without identifying the specific customer, for the purpose of analyzing statistical information and presenting it and/or transmitting it to other parties.
6. Since this involves carrying out operations in an online environment, the company cannot guarantee complete protection against intrusions into its computers or the disclosure of information stored therein. If obtained by a third party Penetrating information held by the company and/or misusing it, the user will have no claim, complaint or demand against the company.
7. The company will be authorized to use "cookies" in order to provide the customer with quick service and prevent the customer from entering their personal data each time they enter the site.
8. In cases beyond the company's control and/or resulting from force majeure, the company will not be responsible for any damage of any kind, indirect or direct, caused to the customer and/or any person on behalf of the customer with this information lost or in case of unauthorized use.

11.Responsibility for defective product

The company undertakes to provide compliant, fresh and high quality products, in accordance with the order placed on the site.

In case of receipt of a defective, damaged or non-compliant product, the customer must inform the site's customer service as soon as possible and no later than 24 hours after receipt of the product.

The request must include a description of the problem and, if necessary, a photo of the product for verification purposes.

After examining the request, the company may, at its sole discretion, offer one of the following solutions

12. Law and judgment

1. The law applicable to these regulations and/or to any action and/or dispute arising therefrom, is Israeli law only.
2. In case of dispute, the courts (peace or district) of Tel Aviv-Yafo will have exclusive jurisdiction to hear it.
3. The law applicable to the use of the Website, the invitation and these regulations, including the interpretation and application of the regulations, is Israeli law only.
4. For any inquiries and questions, you can contact us in the manner indicated below, and during the store's opening hours which are:

- Sunday to Thursday: 9:00 a.m. to 7:00 p.m.
Fridays and holiday eves from 8:30 a.m. to 2:00 p.m. and in winter until 1:00 p.m.
- Store WhatsApp - 053-238-6533 - Store Phone - 09-866-6533 - Store Email - [email protected]